ACA Affordable Insurance Marketplace Deadline January, 2014

USA wants to make you aware of an important topic related to healthcare reform. ACA requires an Affordable Insurance Marketplace (also known as Exchange) to operate in each state by January 1, 2014.  A Marketplace will not replace buying health insurance privately.  This simply means that in addition to being able to buy health insurance…

USA Website Builder Special Promotion

Powered by MarketWrench, info@fixboost.com We are really excited to announce some brand new specials. If you haven’t yet opted for a USA website package, take advantage of this great offer available to USA members. Act now to receive up to 50% off any website package until September 15th! Contact Sean or Olivier at 646/571-2018 or…

Doing Warranty for the Right Reasons

By Doug Rogers President of Mr. Appliance Take a step back and think about the mix of warranty vs. C.O.D. calls in your business. Are the majority of your service calls warranty or C.O.D.? Of course, depending on the stage and other environmental factors affecting your business, the optimum percentage of each will vary. Here…

USA Website Builder Exciting Update

By Dan Beaule, dan@marketwrench.com Things are advancing ahead with the USA Website Builder, an exciting new member benefit. A significant number of members joined the USA /MarketWrench group and are looking forward to the unveiling of their websites. We are proud to announce two major evolutions to the platform that provide significant benefits: 1) The…

Two USA Members Accepted into SBA Emerging Leaders Program

By Manny Ortega, Ortega’s Appliance Service Today The U.S. Small Business Administration (SBA) launched its 2013 Emerging Leaders executive-level training initiative, formerly known as e200, in 27 cities and communities across the country.  Since 2008 the initiative has trained more than 1,300 promising small business owners in underserved communities, and continues to expand its impact…

USA Press Release on 21st Annual Appliance Service Training Institute

Chicago, IL– The 21st Appliance Service Training Institute was held last week at Walt Disney World in Orlando, FL.  It was another home run for United Servicers Association, making the ASTI a grand slam for the 4th consecutive year. The theme for this year’s event was “Connect, Learn and Grow” and was echoed  throughout the…

Having trouble finding new technicians?

According to research conducted by the Association of Home Appliance Manufacturers ( AHAM ), over 52,000 new technicians could be needed in the next five years to service America’s major home appliances. That number is staggering! If you’ve recently attended a convention or training class and looked around the room, you probably saw the same…

VIKING RANGE CORPORATION ACQUIRED BY MIDDLEBY CORPORATION

GREENWOOD, Miss. (December 31, 2012) Fred Carl, Jr., Founder, President and CEO of Viking Range Corporation, announced today that Viking has been acquired by Middleby Corporation of Elgin, Illinois. Viking, based in Greenwood, Mississippi, is the industry’s leading manufacturer of professional category appliances, a segment of the residential major appliance industry it created in 1987…

United Servicers Association Berkeley Presents Exciting Opportunity with Appliance Repair Training Event USA Fall 2012 Regional Service Training Program goes on the road to bring appliance repair training seminars to 12 major US cities this Fall Berkeley CA — Technology is changing at a rapid pace and is opening up a number of opportunities for…

Extreme Customer Service – an Olympic Sport

By Paul Mac Donald While there are many extreme sports that are showcased in the Olympics, Customer Service is not one of them. Customer service is the cornerstone of building a successful business. The easiest, fastest and most profitable way to grow your business is through “great” service. Extreme customer service is about exceeding expectations…

Customers Highly Value Expertise, Professionalism, and Promptness

Survey after survey confirm these are the things customers are looking for when hiring a service company. When a company charges by the hour, however, it causes customers to become focused on time alone, forgetting the core things that bring ultimate satisfaction and confidence in both the repair and the company that provided the repair….

Bought a Customer a New Refrigerator

By : John Bareither J & I Appliance Repair, Georgetown KY, Last week I was working on an ice maker on a French door Frigidaire refrigerator with the bullet style ice maker.  As I was removing the side panel to get to the wires to grease with dielectric grease, I broke the cap tube line…