Want to learn more about reaching your c

Want to learn more about reaching your customers online? Come to our Service Marketing training session at ASTI 2015, led by Mobile Marketing, Social Media Marketing, and Digital Marketing Strategy Consultant – Brett Relander. #ASTI2015 http://ow.ly/F0bB6 http://ow.ly/i/7K5nr

Schematic Magic

By Samurai Appliance Repair Man, http://www.Appliantology.org Schematic diagrams are the go-to technical document when troubleshooting any appliance. Every professional appliantologist should be fluent in reading schematics and using them to troubleshoot. But the reality is that most techs don’t use schematics, either because they can’t read them or they don’t understand how to apply them…

Service Efficiency and First Call Completes, Part 1

By Paul Mac Donald, Executive Director, United Servicers Association Service efficiency can be defined in many terms. Increased efficiency can mean more calls. Increased calls can mean more revenue. More revenue with fixed costs of a service department means more profits. Profits: excess of revenues over outlays and expenses in a business enterprise over a…

6 Customer Service Tips from Nationwide Inbound

http://www.nationwideinbound.com Nationwide Inbound has been serving clients of all sizes since 1997. From day one our goal and driving force has been to assist businesses in providing their clients with the highest quality of customer support. Our experience provides us with unique insight and abilities to offer the most cost effective and efficient services! Our…

Back to Basics – Basic Refrigeration, Part 2

By Dave Bird, Dyer Appliance Academy Last time, we discussed some of the science of refrigeration. Now I’d like to take a look at the components of the sealed system. What are they, what do they do and how do they work together to make things cold? The heart of any sealed system is the…