How cool is this? Now that your laundry

How cool is this? Now that your laundry is connected to the internet through the wifi in your home they can call Whirlpool for service before you realize they’re broken! What next? http://ow.ly/U1vQc

Executive Director

About the job: The United Servicers Association (USA) is seeking an Executive Director. USA is a non-profit trade association for appliance repair professionals with a mission to to develop and provide services and programs intended to assist members in building strong appliance repair businesses in North America’s competitive environment. These services shall include but are…

WARNING! Pay Per Click (PPC) Attack!

By Dean Landers, Landers Appliance, DLanders@LandersAppliance.com Thanks to USA member Tom Kissane, Tiger Mechanical Services, for alerting us to SERVIZ.  As stated by Tom:  “My marketing company SERVICERS WEB (http://servicersweb.com/) caught this. My PPC was averaging $9 per click and this company is driving up over $30. “ Warning! Pay Per Click (PPC) costs are going to…

How to Say “NO” Without Losing Your Customer’s Trust

By Joanna Holt, St. Louis Better Business Bureau “The more things I said yes to, the more I had on my plate. I was busy, very busy in fact, but it was not the right kind of busy. I was stretching myself thin making promises all over the board. I would cave to customer requests…

Loose Electrical Connections and Heat

By Samurai Appliance Repair Man, http://www.Appliantology.org We all know that loose electrical connections cause multiple problems in appliances, heat being the most common one. But why does this happen? And what are the other negative effects on the circuitry and other components of the appliance? With a little help from my trusty friend Ohm’s Law,…

The USA Most Professional Servicer Contest… What can it do for you?

By Dave Smith, Dave Smith Appliance Services First impressions are just that and we only get one with our customers on each service call. What first impression does your service experience deliver? Technicians presenting themselves in clean, professional uniforms driving professionally labeled vehicles will by default deliver a better first impression than those wearing jeans,…

Wow, service alert! If you own an Applia

Wow, service alert! If you own an Appliance Service Business you need to read this? http://ow.ly/TEGaa

The Importance of Liability Insurance and Staying Alert!

Dean Landers, Landers Appliance “We need insurance, but we also need body cams!” Here are three situations reported by Rick Eisenman, owner of R&B Appliance, Delaware. Rick sent these to me after reading the article I wrote in the USA newsletter about personal liability insurance. His concluding comment in his email was “We need insurance,…