To Train or Not to Train? Here’s the Answer!

By Dean Landers, Landers Appliance, DLanders@LandersAppliance.com Training, training, training! Have you ever heard of someone getting too much training?  In the appliance service industry, the glaring need for training is manifest in two very distinct ways. First, due to new and unique product offerings, product design changes, sophisticated integrated circuitries, complicated flow charts, fault codes…

Dacor Technical Newsletter Highlights 2016 ASTI

Reprinted from April 2016, Volume 3, Issue 2 Edition During this year’s ASTI convention at the Deauville Beach Resort in Miami Florida, Dacor was presented the United Servicers Partnership Award for the fourth consecutive year in recognition of their ongoing efforts to provide outstanding technical training in the industry. Dacor has brought home this award…

Deadline is Soon Approaching for the Most Professional Servicer Contest!

By Dave Smith, Dave Smith Appliance Services Calling on all professional servicers… The deadline for entering the contest is January 15, 2016, it is only a short time away. With the holidays upon us it will be here before you know it and it’s easy to enter the contest. Send us some pictures of your…

The USA Most Professional Servicer Contest… What can it do for you?

By Dave Smith, Dave Smith Appliance Services First impressions are just that and we only get one with our customers on each service call. What first impression does your service experience deliver? Technicians presenting themselves in clean, professional uniforms driving professionally labeled vehicles will by default deliver a better first impression than those wearing jeans,…

Regional Service Training Programs

2015 Regional Service Training Institute (RSTI) The 2015 Regional Training Program is currently being finalized. There will be 22 Regional Service Institutes (RSTI’s), two day events with technical and business training.  New this year, we are adding four Institutes of Service Management (ISM’s), one day intense business management training for owners. 2015 is shaping up…

ASTI 2015 Prize and Award Winners

By Jennifer Webert, Mid America Service Wow! What a fun and exciting time the ASTI was in New Orleans. The convention was a whirlwind of classes, workshops, breakout sessions, trade show booths, giveaways, and competitions. Several professional and talented competitors went home with some really great prizes and honors. I can’t thank enough each and…

2014 ASTI A Jewel of the Industry

San Diego, CA – The Annual Service Training Institute (ASTI) enjoyed another record breaking attendance with over 500 conventioneers. The ASTI has become the jewel of the industry with many manufacturers and warranty companies holding private meetings and invitation only receptions during the event. Michael Traub, CEO of BSH Appliances gave the keynote address and…

BSH Recognizes Service Excellence

Recognition & Celebration BSH Customer Service was honored and pleased to award our top authorized service partners for their high performance standards at the annual USA-ASTI (United Servicers Association – Annual Service Training Institute, ASTI) convention in San Diego, California. The award selection process was competitive and based on data collected for each service visit…

Safe Driving, There’s an APP for That

By Catie Bloom, AAA Appliance Service Center, Parkridge, IL I thought this might be helpful to members:  These are apps that you can load onto tech devices to prevent them from using devices while operating a vehicle.  With the new laws that are in effect here in Illinois and many other states these might be…

3 Huge Customer Service Tips

By Tara Rahe, Nationwide Inbound Customers have become much savvier over the years. They feel that if you aren’t going to at least meet their basic expectations, your competitor will. A recent Right Now study was conducted and discovered these three ways businesses are falling short on customer expectations. 1. The company was unavailable 58%…

How to fix all serial communication error codes in Whirlpool built front load washers

by Samurai Appliance Repair Man, http://www.Appliantology.org The dreaded “serial communications error” in Whirlpool-built front-load washers appears as various codes, depending on the particular model. On the Old-Skool Duet washers, the most common communications error code was F-11: communications error between the Central Control Unit (CCU) and Motor Control Unit (MCU). On the new model Duet…

Understanding SEO: Quick Review

By FixBoost Now, USA Website Builder No one can guarantee Search Engine placement. Search Engine ranking is determined by proprietary algorithms owned by the Search Engines themselves. If a company could guarantee top search engine placement, Search Engines would be out of business. That said, there is a science to being found in search. What…