By: Lance Kimball, Appliance Repair Specialists Is there any one item our industry can agree on? There are so many players in the appliance repair industry: the manufacturers, retail dealers, extended warranty providers, parts distributors, and appliance service providers. Every one of these players have different goals and objectives and select players can agree on…
Running a Small Service Company
David Oliva, RD Appliance Service, Corp Small service company (SSC). An SSC is a company made up of less than 5 employees. The Small Business Administration statistics for 2013, the latest available, show that businesses of this size make up approximately 80% of appliance repair companies in the United States. Businesses in this category often…
FIRST CALL COMPLETE AND THE PARTS QUAGMIRE!
by: Dean Landers, Landers Appliance The most discussed phrase I’ve heard mentioned the last few years has been “First Call Complete”, otherwise known as FCC. The service industry has become obsessed with this metric. Everyone wants to drive up their numbers and improve their FCC percentage. AND this is a great thing to focus on,…
It May Not Be Your Fault but, it is Your Problem
by John Tschohl Companies may not be able to prevent all problems but they can learn to recover from them. A good recovery can turn angry, frustrated customers into loyal ones. It can, in fact, create more goodwill than if things had gone smoothly in the first place. Opportunities for service recovery are numerous. If…
Taking The Sting Out Of Criticism
by John Tschohl Giving positive feedback is always easy, but what about those times when an employee is not performing and you need to give negative feedback? That can be a different story, especially for those who do not like confrontation. Managers need to be careful when dishing out negative feedback, and need to make…
If OSHA Comes Knocking, Are You Ready to Answer?
By: Toni Guinn, with contributions from Jerome D. Moss. We would like to take a moment and share with all of you some key factors you need to be aware of and the importance of implementing them into your everyday procedures in order to protect your employees, yourself and your company. First and foremost,…
Four Simple Ways to Generate Revenue
By: Ruth King Here are four easy things to generate additional revenue: Review your customer files. They are a gold mine. One of the first questions I always ask new clients is how many customers are in your database? How many customers are active customers (you’ve done business with them in the past 18 months)? …
Are You In Control Of Your Life?
by: Daniel Beaule A month ago, a record number of attendees gathered at the 2018 Appliance Service Training Institute in St. Pete’s Beach, FL. Steered by the United Servicers Association board members and our own Executive Director Ms. Sarah Brown, the event delivered on the growing demand from the members for advanced business and technical…
PlusOne Solutions Achieves Level 1 PCI-DSS Compliance
ORLANDO, FL. – (January 15, 2018) – PlusOne Solutions is a leading industry provider of compliance solutions including background screening, drug testing, and insurance and license tracking and management for the service industries. Today the company announced it has achieved the latest and more stringent Level 1 Compliance with the Payment Card Industry (PCI) Data…
ASTI 2018 Recap
by: Lance Kimball The United Servicers Association annual convention the Appliance Service Training Institute, or ASTI for short, was a huge success. It was held on sunny St. Petersburg Beach, Florida at the Tradewinds Resort. The location was fantastic and very relaxing. Attendees took advantage of the beautiful white sandy beach with walks along the…
Appliance Service Training Institute (ASTI) 2018
The upcoming 2018 Appliance Service Training Institute (ASTI) will take place in St. Petes Beach, Florida, January 22nd – 25th, 2018 at the beautiful Tradewinds Island Grand Resort. ASTI offers Independent Servicers the opportunity to not only learn the latest techniques to repair the ever-evolving high-tech appliances but also to attend business classes to help grow your business and become more profitable. Attending the ASTI affords the…
Vulkan Lokring Hosts United Servicers Association Board Members
I want to give a big shout out to Bill Osborn and Jesse Alcala of Vulkan Lokring. Vulkan Lokring invited members of the United Servicers Association for training at their factory in Winter Haven, Florida. If you have never heard of Lokring, you will. Domestic refrigerators will not be able to use R134 after…
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