Want to Succeed in the Service Business – Know Your C.O.D.B.

C.O.D.B. These four letters have the potential to literally shape your future in the service business, and to determine whether or not you will be able to stay in business long term. As simple as this calculation is, I am constantly surprised (shocked to be honest!) at how few people pay attention to this simple…

3 Huge Customer Service Tips

By Tara Rahe, Nationwide Inbound Customers have become much savvier over the years. They feel that if you aren’t going to at least meet their basic expectations, your competitor will. A recent Right Now study was conducted and discovered these three ways businesses are falling short on customer expectations. 1. The company was unavailable 58%…

Diagnosing Front Load Washer Inner Basket Failures and What To Do About It

By Samurai Appliance Repair Man, http://www.Appliantology.org Most of us have been on a service call for a front load washer that’s making a weird noise during spin. Sometimes the noise turns out to be something innocuous.  But many times it’s something major, like inner basket drum bearing or support failure.  In this post, I’ll explain…