Amazon.com expands into professional ser

Amazon.com expands into professional services with home marketplace | Reuters http://ow.ly/L3jlv

Billion Dollar Bully by Prost Production

Billion Dollar Bully by Prost Productions, Inc. — Kickstarter http://ow.ly/KV4AB

Court Rules Yelp Can Manipulate Reviews

Court Rules Yelp Can Manipulate Reviews – Business Insider http://ow.ly/KV23d

USA 2015 Regional Service Training Institute (RSTI) and Institute of Service Management (ISM)

By USA Training Committee United Servicers Association’s Regional Service Training Institute (RSTI) is gearing up to deliver another year of excellent classroom and hands-on technical training on a variety of appliances and brands, as well as a program of customer service skills at every level to help improve your organization’s bottom line. This year we…

Three Values of GPS Fleet Tracking to the Appliance Repair Business

By Drew Sheahan, Virtual Fleet Supervisor Whether it is a refrigerator, oven, dishwasher, laundry machine or some other appliance-the utilization of this item has gone from a luxury to a necessity. These appliances keep the household running smoothly, so when something goes wrong and an appliance needs to be repaired, it is an emergency. Time…

Hiring Veterans is Smart Business

Non-profit Vet2Tech helps companies recruit veterans as technicians and more The United Servicers Association is helping spread the word about Vet2Tech, a non-profit organization dedicated to helping veterans connect with career opportunities as residential appliance repair technicians all across the country. Vet2Tech was a trade show participant at the annual conference in New Orleans in…

Rule #1 To Build A Team Of “A” Players: Be an “A” Owner!

By Daniel Beaulé, Service 2000 Électroménager “A” players, a term coined by Brad Smart, the creator of Topgrading[1], are high performers who strive to achieve excellence and have a great attitude. Shouldn’t we all hire “A” players? As a Gazelles Coach, I systematically ask owners and groups of executives if they’d enthusiastically rehire all of their people. Some facts:…

Anatomy of a Warm Refrigerator Service Call

By Samurai Appliance Repair Man, http://www.Appliantology.org The patient: a Samsung Dual Evaporator Bottom-mount Fridge with a warm fresh-food compartment. Follow Samurai Appliance Repair Man as he demonstrates some classic principles for troubleshooting a warm fridge: pre-diagnosis, control diagnostics, observations and analysis. Get valuable bonus tips on working on these popular Samsung refrigerators, including the common…

Customer Service Phrases to Improve Ever

Customer Service Phrases to Improve Every Support Interaction http://ow.ly/Kz0oD