Running a Small Service Company

David Oliva, RD Appliance Service, Corp Small service company (SSC).  An SSC is a company made up of less than 5 employees.  The Small Business Administration statistics for 2013, the latest available, show that businesses of this size make up approximately 80% of appliance repair companies in the United States.  Businesses in this category often…

FIRST CALL COMPLETE AND THE PARTS QUAGMIRE!

by: Dean Landers, Landers Appliance The most discussed phrase I’ve heard mentioned the last few years has been “First Call Complete”, otherwise known as FCC. The service industry has become obsessed with this metric. Everyone wants to drive up their numbers and improve their FCC percentage. AND this is a great thing to focus on,…