2016 Regional Service Training Institute (RSTI) and Institute of Service Management (ISM)

By Paul Mac Donald The 2016 Regional Training Institute and the Institute of Service Management (ISM) take to the road this August through November and delivering training at regional levels. These are very exciting times to be involved in the appliance service industry. Technology is changing at a rapid pace and is opening up a…

What’s Your Sine? Understanding Household AC Split-Phase Voltage

By Samurai Appliance Repair Man, http://www.Appliantology.org All appliance repair techs should understand the split-phase household electrical power supply that they deal with on a daily basis. It just takes a little high school math and science, which the Samurai explains to you along with lots of helpful images. AC voltage is just one of many…

To Train or Not to Train? Here’s the Answer!

By Dean Landers, Landers Appliance, DLanders@LandersAppliance.com Training, training, training! Have you ever heard of someone getting too much training?  In the appliance service industry, the glaring need for training is manifest in two very distinct ways. First, due to new and unique product offerings, product design changes, sophisticated integrated circuitries, complicated flow charts, fault codes…