How to Find and Train Technicians

By Paul Mac Donald, USA Executive Director It’s a critical question in most industries today: how do you find skilled and well-trained employees? The unemployment rate continues to fall as the demand for talented individuals rises. In the appliance repair business it’s an especially important issue, as technology evolves and becomes more complex, the demand…

USA Regional Service Training Institute (RSTI) WOWS Attendees

Below is an excerpt from an attendee review at the recent RSTI in Chicago, IL Attendee: Jim Carlisle, JC Appliance, Arlington Heights, IL I’m at the second day of the Chicago RSTI meeting and the surprise of the day is that my tuition to the meeting included a Membership which will enable me to access…

STOP! Leaving Money on the Table

By Daniel Beaule, Service 2000 Wouldn’t it be nice to have a few hundred to thousands of dollars just by making small changes in your organization that could have a big impact? What if your customers were waiting to give this extra money to you with a smile? In the book “The Small BIG: small…

8 Tips to Prepare Your Fleet for Winter

By Drew Sheahan, InTouchGPS.com An ounce of prevention is better than a pound of cure. Anyone in the service industry knows that idiom is as true today as when Benjamin Franklin wrote it. How many times have you seen a disaster at a customer’s house that could have been avoided if they performed a little…

Personal Umbrella Insurance

Dean Landers, Landers Appliance Everyone seems to have resigned themselves to the fact that our society has become “sue first and ask questions later”. How utterly sad and disappointing! How did we get to this place and what affect will this have on us as a society? How will we, as business owners protect ourselves…

Yes! http://ow.ly/Sy593

Starbucks has cut out one of the biggest obstacles between your face and a latte: the line. As of today, Starbucks’ popular Mobile Order and Pay option is available on its iOS and Android app to use at participating locations nationwide — a total of 7,400 stores — the company announced in a statement. Yes! http://ow.ly/Sy593

ASTI Scam Alert

09-03-2015 – It has come to our attention that a company named “National Travel Associates” (877-595-7666) and “Exhibition Housing Management” aka “Exhibition Housing Services” (866-367-4414), as well as “Global Travel Partners (USA)” (877-312-7831) all claiming to have a relationship with USA and is offering hotel reservation services for ASTI 2016. In addition, “James York” has…