By Paul Mac Donald One and you’re done, that’s the secret. More commonly referred to as a First Call Complete (FCC) occurs when appliance repairs are completed on the first trip to a customer’s home and are crucial to a service company’s bottom line. Customer satisfaction is higher on first call completes as less time…
Month: November 2013
How to fix all serial communication error codes in Whirlpool built front load washers
by Samurai Appliance Repair Man, http://www.Appliantology.org The dreaded “serial communications error” in Whirlpool-built front-load washers appears as various codes, depending on the particular model. On the Old-Skool Duet washers, the most common communications error code was F-11: communications error between the Central Control Unit (CCU) and Motor Control Unit (MCU). On the new model Duet…