The Secret to Profitable Service

By Paul Mac Donald One and you’re done, that’s the secret. More commonly referred to as a First Call Complete (FCC) occurs when appliance repairs are completed on the first trip to a customer’s home and are crucial to a service company’s bottom line. Customer satisfaction is higher on first call completes as less time…

How to fix all serial communication error codes in Whirlpool built front load washers

by Samurai Appliance Repair Man, http://www.Appliantology.org The dreaded “serial communications error” in Whirlpool-built front-load washers appears as various codes, depending on the particular model. On the Old-Skool Duet washers, the most common communications error code was F-11: communications error between the Central Control Unit (CCU) and Motor Control Unit (MCU). On the new model Duet…