Have New Years Resolutions? Why 90-Day G

Have New Years Resolutions? Why 90-Day Goals Are Better Than Year-Long Ones | Fast Company | Business Innovation http://ow.ly/GE8px

Register today, price goes up tomorrow b

Register today, price goes up tomorrow by $100. Only $449 after Parts Dist. Discount. Call for help. http://ow.ly/i/87ak3

Much Peace, Health & Happiness in 2015.

Much Peace, Health & Happiness in 2015. Happy New Year http://ow.ly/i/87a5D

Whirlpool’s New Dryer Recycles Hot Humi

Whirlpool’s New Dryer Recycles Hot Humid Air So It Doesn’t Need a Vent http://ow.ly/2SDtH2

ASTI2015 Registration fees increase $100

ASTI2015 Registration fees increase $100 on Jan1, 2015. Don’t wait register today at asti.us http://ow.ly/i/85mCD

Enter USA’s Most Professional Servicer

Enter USA’s Most Professional Servicer Contest! Win $500 plus ASTI Registration. Details@ http://ow.ly/Gvi4b

It’s no longer customer service, it’s

It’s no longer customer service, it’s the customer experience center. The New Customer Service Team: Integrating Social Media and your Call Center to Deliver Seamless Service http://ow.ly/Ge4tp

The Secret to being an Ace Appliance Repair Tech

By Samurai Appliance Repair Man, http://www.Appliantology.org Are you going on service calls without having pre-diagnosed the appliance and problem, figuring you’ll just shoot from the hip like a cowboy? Listen, Hoss, the days of cowboy service calls are long gone. With today’s computer-controlled appliances, if you don’t walk into the house with a game plan…

3 Huge Customer Service Tips

By Tara Rahe, Nationwide Inbound Customers have become much savvier over the years.  They feel that if you aren’t going to at least meet their basic expectations, your competitor will. A recent Right Now study was conducted and discovered these three ways businesses are falling short on customer expectations. The company was unavailable 58% of…

Are you Really Engaged?

By Nancy Friedman, The Telephone Doctor, 2015 ASTI Keynote Speaker A short, but ongoing course. Are you really engaged? Do you and your staff really know how to engage and interact with the customers? Do they even know what it means?. Seems as though every year there’s a “new” word in Customer Service. And this…

3 Website Must-Haves for 2015 | SCORE ht

3 Website Must-Haves for 2015 | SCORE http://ow.ly/FzVXe

13 Airlines with 138 direct flights from

13 Airlines with 138 direct flights from 40 North American airports makes getting to the 2015 ASTI a piece of cake. New Orleans airfares are among the lowest in the nation. What are you waiting for, book today! http://ow.ly/FgygV http://ow.ly/i/7NHYe http://ow.ly/i/7NI2F