BSH Recognizes Service Excellence

Recognition & Celebration BSH Customer Service was honored and pleased to award our top authorized service partners for their high performance standards at the annual USA-ASTI (United Servicers Association – Annual Service Training Institute, ASTI) convention in San Diego, California. The award selection process was competitive and based on data collected for each service visit…

Safe Driving, There’s an APP for That

By Catie Bloom, AAA Appliance Service Center, Parkridge, IL I thought this might be helpful to members:  These are apps that you can load onto tech devices to prevent them from using devices while operating a vehicle.  With the new laws that are in effect here in Illinois and many other states these might be…

Want to Succeed in the Service Business – Know Your C.O.D.B.

C.O.D.B. These four letters have the potential to literally shape your future in the service business, and to determine whether or not you will be able to stay in business long term. As simple as this calculation is, I am constantly surprised (shocked to be honest!) at how few people pay attention to this simple…

3 Huge Customer Service Tips

By Tara Rahe, Nationwide Inbound Customers have become much savvier over the years. They feel that if you aren’t going to at least meet their basic expectations, your competitor will. A recent Right Now study was conducted and discovered these three ways businesses are falling short on customer expectations. 1. The company was unavailable 58%…

The Secret to Profitable Service

By Paul Mac Donald One and you’re done, that’s the secret. More commonly referred to as a First Call Complete (FCC) occurs when appliance repairs are completed on the first trip to a customer’s home and are crucial to a service company’s bottom line. Customer satisfaction is higher on first call completes as less time…

Doing Warranty for the Right Reasons

By Doug Rogers President of Mr. Appliance Take a step back and think about the mix of warranty vs. C.O.D. calls in your business. Are the majority of your service calls warranty or C.O.D.? Of course, depending on the stage and other environmental factors affecting your business, the optimum percentage of each will vary. Here…

Simple and Safe Way to Braze Sealed Refrigeration Systems

Most recently demonstrated at the USA convention in Orlando, Florida, American Beauty Tools’ resistance brazing system (Model 10557-C) which continues to amaze and delight appliance servicers across North America. American Beauty’s most popular brazing system is its 1,800 Watt system which features three unique output settings easily capable of generating enough heat to flow even…

Samsung Training in High Demand at ASTI 2013 Convention

By Nick Webert, Samsung Regional Technical Trainer Samsung was a very large presence at the 2013 ASTI/USA Convention held in Orlando, FL on March 6th and 7th.  The convention hosted about 600 technicians and business owners from all over North America.  Samsung held training classes on both laundry and refrigeration products. These classes were taught…

USA Press Release on 21st Annual Appliance Service Training Institute

Chicago, IL– The 21st Appliance Service Training Institute was held last week at Walt Disney World in Orlando, FL.  It was another home run for United Servicers Association, making the ASTI a grand slam for the 4th consecutive year. The theme for this year’s event was “Connect, Learn and Grow” and was echoed  throughout the…

USA’s ASTI 2013 Brings Together Independent Trainers of the Industry

Orlando, March 2013: ASTI 2013, known for its outstanding ability to assemble training and networking events in the Appliance Service Industry, has yet another success story to tell:  bringing together three leading independent industry trainers. In speaking together for the first time in person, these three unique businesses realized that they offer very different products;…

Networking Skills

By Dayn Benson, founder of ExcluServe, Inc. In July of 2001 I opened my first construction business. Then the terrorist attacks happened. The country and the American consumer changed their spending habits immediately. It wasn’t the best time to start a business. Tens of thousands of MY dollars in advertising had fallen on deaf ears…

Having trouble finding new technicians?

According to research conducted by the Association of Home Appliance Manufacturers ( AHAM ), over 52,000 new technicians could be needed in the next five years to service America’s major home appliances. That number is staggering! If you’ve recently attended a convention or training class and looked around the room, you probably saw the same…