By Dean Landers, Landers Appliance, DLanders@LandersAppliance.com Don’t look now but our industry is changing and at a very rapid pace. At the time of writing this article, the Korean electronics company Samsung just announced the purchase of Dacor (Investopedia guesses the purchase price was $150 million), which causes my mind to spin as I think…
Tag: Service Management
2016 Regional Service Training Institute (RSTI) and Institute of Service Management (ISM)
By Paul Mac Donald The 2016 Regional Training Institute and the Institute of Service Management (ISM) take to the road this August through November and delivering training at regional levels. These are very exciting times to be involved in the appliance service industry. Technology is changing at a rapid pace and is opening up a…
To Train or Not to Train? Here’s the Answer!
By Dean Landers, Landers Appliance, DLanders@LandersAppliance.com Training, training, training! Have you ever heard of someone getting too much training? In the appliance service industry, the glaring need for training is manifest in two very distinct ways. First, due to new and unique product offerings, product design changes, sophisticated integrated circuitries, complicated flow charts, fault codes…
“Trade to Profession” – The Great Transition
By Dean Landers, Landers Appliance Hey “old timers”, think about it. You know a LOT MORE today than you ever did in the past!Hey “youngins”, think about it. You know a LOT MORE than you think you do! I’ve operated my own appliance service business for 32 years. I’ve been in the industry for over…
Gas Oven Hot Surface Ignition Systems – Technology and Troubleshooting
By Samurai Appliance Repair Man, http://www.Appliantology.org Most modern gas ovens use a carborundum ignitor to both control the gas valve and ignite the gas. Even though these are simple systems, I’ve found that many appliance techs do not have a detailed understanding of how these systems work and, as a result, there’s a lot “tech…
Why We Attend the Annual Service Training Institute
By Samurai Appliance Repair Man, http://www.Appliantology.org Time management is a common problem for people in service businesses like ours. Everything tends to be emergency driven and we feel pressure from the demands of customers and the other aspects of running a business. The result of constant fire-fighting is burnout. That’s why we must MAKE the…
Choosing the Right GPS Solution
By Fleetmatics, http://www.fleetmatics.com While there may seem to be hundreds of choices when deciding which GPS tracking software to install on your fleet, the fact is that very few offer the right combination of the features you need to achieve the maximum benefits of a GPS system. These features include: usability, technology development and financial…
Deadline is Soon Approaching for the Most Professional Servicer Contest!
By Dave Smith, Dave Smith Appliance Services Calling on all professional servicers… The deadline for entering the contest is January 15, 2016, it is only a short time away. With the holidays upon us it will be here before you know it and it’s easy to enter the contest. Send us some pictures of your…
WARNING! Pay Per Click (PPC) Attack!
By Dean Landers, Landers Appliance, DLanders@LandersAppliance.com Thanks to USA member Tom Kissane, Tiger Mechanical Services, for alerting us to SERVIZ. As stated by Tom: “My marketing company SERVICERS WEB (http://servicersweb.com/) caught this. My PPC was averaging $9 per click and this company is driving up over $30. “ Warning! Pay Per Click (PPC) costs are going to…
How to Say “NO” Without Losing Your Customer’s Trust
By Joanna Holt, St. Louis Better Business Bureau “The more things I said yes to, the more I had on my plate. I was busy, very busy in fact, but it was not the right kind of busy. I was stretching myself thin making promises all over the board. I would cave to customer requests…
The USA Most Professional Servicer Contest… What can it do for you?
By Dave Smith, Dave Smith Appliance Services First impressions are just that and we only get one with our customers on each service call. What first impression does your service experience deliver? Technicians presenting themselves in clean, professional uniforms driving professionally labeled vehicles will by default deliver a better first impression than those wearing jeans,…
The Importance of Liability Insurance and Staying Alert!
Dean Landers, Landers Appliance “We need insurance, but we also need body cams!” Here are three situations reported by Rick Eisenman, owner of R&B Appliance, Delaware. Rick sent these to me after reading the article I wrote in the USA newsletter about personal liability insurance. His concluding comment in his email was “We need insurance,…
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