By Dean Landers, Landers Appliance The evolution of appliance repair has been dramatic in my lifetime. When I broke into the industry in the mid 70’s there were four primary brands of washing machines on the market. Whirlpool had their famed belt drive model, Maytag had their Dependable Care 2 belt design, GE had the…
Tag: CSR Training
Regional Service Training Programs
2015 Regional Service Training Institute (RSTI) The 2015 Regional Training Program is currently being finalized. There will be 22 Regional Service Institutes (RSTI’s), two day events with technical and business training. New this year, we are adding four Institutes of Service Management (ISM’s), one day intense business management training for owners. 2015 is shaping up…
United Servicers 2014 Regional Service Training Institute
Takes to the road this coming September, October and November. These are very exciting times to be involved in the appliance service industry. Technology is changing at a rapid pace and is opening up a wide variety of opportunities. The United Servicers Association is energetically focused on helping its members and the entire service industry…
2014 ASTI A Jewel of the Industry
San Diego, CA – The Annual Service Training Institute (ASTI) enjoyed another record breaking attendance with over 500 conventioneers. The ASTI has become the jewel of the industry with many manufacturers and warranty companies holding private meetings and invitation only receptions during the event. Michael Traub, CEO of BSH Appliances gave the keynote address and…
3 Huge Customer Service Tips
By Tara Rahe, Nationwide Inbound Customers have become much savvier over the years. They feel that if you aren’t going to at least meet their basic expectations, your competitor will. A recent Right Now study was conducted and discovered these three ways businesses are falling short on customer expectations. 1. The company was unavailable 58%…
Doing Warranty for the Right Reasons
By Doug Rogers President of Mr. Appliance Take a step back and think about the mix of warranty vs. C.O.D. calls in your business. Are the majority of your service calls warranty or C.O.D.? Of course, depending on the stage and other environmental factors affecting your business, the optimum percentage of each will vary. Here…
Who’s Your Team?
By Brigham Dickinson, http://www.powersellingpros.com It’s the middle of March, and you know what that means –March Madness! The time of year when the whole country stands behind the team they think will win it all. During the tournament, it’s always fun to watch for the underdogs. Who will be the team this year to take…
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