By David Smith The all-important first impression can make or break your customer service experience. In fact, without a good first impression you may not have a customer at all. An impressive professional website and social media, clean lettered trucks, and sharp looking technicians will attract new customers, and instill confidence in your service after…
Making The Most Of Your ASTI Experience
By: Annette Ortega The United Servicers Association (USA) premier event, ASTI (Annual Service Training Institute), is right around the corner. The 2018 convention is being hosted in St. Pete Beach, Florida, at the Trade Winds Grand Island Resort from January 22nd to January 25th, (pre-event training is on the 21st). This venue is amazing, and who…
Watch Out for These Four Productivity Killers While Running Your Small Business
By: Stephen Robert Morse, The Hartford Sometimes the most overwhelming part of running a business has nothing to do with your actual work. Rather, it’s all the distractions that creep in throughout the day and hook your attention, making it difficult to get stuff done. We are all pulled in a million directions every day…
How to Attract and Retain More Millennial Workers for Your Business
SmallBizClub.com With the increase of millennials in the workforce, businesses need to understand the differing values of this generation in order to be able to recruit and retain new employees. Currently, 40 percent of companies employ 50 or more millennials, but by 2025 they will represent 75 percent of the workforce. More than 60 percent…
Technician Diagnostic Skills In The Age Of Computer-Controlled Appliances
Scott M. Brown, MS, PE, http://www.MasterSamuraiTech.com The appliance repair industry is changing, and it’s changing fast. Over the past couple of decades, appliance technology has become much more complicated, and it’s only going to continue to do so; a fact that many appliance technicians nowadays bemoan. For many of these techs, not knowing how to…
10 Reasons To Join A CEO Peer Group
Forbes.com By: Henry DeVries , Contributor Growing your business is never easy. With apologies to Aristotle, Richard Franzi likes to say: “The whole effort of CEOs working together is more than the sum of those same CEOs working separately.” I recently had breakfast with Franzi, author of Critical Mass: The 10 Explosive Powers of CEO Peer…
Cross Country Home Services Accelerates Digital Transformation with Launch of ServiceBench® to Support Seamless End-to-End Customer Experience
New Cloud-Based Field Service Management System is Part of Company’s Long-term Commitment to Invest in Digital Technology and Service Partners July 20, 2017 10:06 AM Eastern Daylight Time FORT LAUDERDALE, Fla.–(BUSINESS WIRE)–Cross Country Home Services (CCHS), a leader in home repair, maintenance and warranty services, today announced it has launched a new field service management…
Regional Service Training Institute
By: Sarah Brown, United Servicers Association The 2017 Regional Service Training Institute (RSTI) will take place this coming September through November. Appliances are becoming more electronic and complicated every year and technology is changing at a rapid pace and is opening up a wide variety of opportunities. These are very exciting times to be involved in the appliance service industry. The United Servicers Association is actively…
Sign of surrender? Sears agrees to sell Kenmore brand on Amazon.com
The news underscores how much Amazon, which dominates e-commerce, has left seemingly invincible traditional retailers in the dust. By: Ángel González Seattle Times business reporter In what appears to be a major sign of surrender to the reigning champion of e-commerce, ailing Sears, the one-time king of retail, just agreed to sell Kenmore appliances on…
“Ban the Box” and Fair Chance Legislation
by: PlusOne Solutions Any organization who hires employees or contractors should be aware of city, county and state directives commonly referred to as “Ban The Box” or “Fair Chance” legislation. As an extension of the service we already provide our Customers, PlusOne will be acting as the administrative agent to meet the obligations of the…
How Community Involvement Programs Can Grow Your Business
POST WRITTEN BY: Forbes Human Resources Council. Successful HR executives from Forbes Human Resources Council offer leadership and management insights. Getting involved in the community is a great way for any organization to build relationships and boost visibility and brand awareness. Whether it’s by sponsoring or taking part in community programs, or by enabling employee…
Do You Have an Effective Estate Plan?
By Dale West, Senior Advisor, American Society for Asset Protection If you were to die this week, do you know what would happen to your assets? Creating an effective estate plan ensures you can answer yes to this question. Without an effective estate plan, up to fifty percent of your estate could be lost to…
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